Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician
Candidates for 70-685 exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
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Note:This Exam 70-685 preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
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