Preparation Guide for MB2-632 Exam
Microsoft Dynamics CRM 4.0 Applications
Exam MB2-632 topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
Microsoft Dynamics CRM Concepts (34 percent)
Sales (18 percent)
Marketing (16 percent)
Service Management (18 percent)
Service Scheduling (14 percent)
Itcerthome will provide you with MB2-632 questions and verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. Our MB2-632 Exam is not just questions and answers.
Exam : Microsoft MB2-632
Title : Applications in Microsoft Dynamics CRM 4.0
1. You are using the Microsoft Dynamics CRM Client for Office Outlook which has just been installed by your administrator. You want to record the details of a new business contact in Outlook and also in CRM. How can you achieve this?
Choose the 2 that apply.
A.Select New Contact from the Microsoft Dynamics CRM toolbar and enter the details of the new Contact.
B.Select New Contact from the Microsoft Dynamics CRM toolbar and enter the details of the new Contact and click Track in CRM.
C.Select File, New, Contact from the Outlook Menu and enter the details of the new Contact, and click Track in CRM.
D.Select File, New, Contact from the Outlook Menu and enter the details of the new Contact.
Answer: AC
2. You are a marketing manager and discover that not all of your telemarketers call leads to verify contact details such as the postal address. You want to remind your telemarketers do this before the lead is included in any campaign activity. What is the most efficient way to do this?
A.Ask your administrator to only allow a small group of telemarketers who are trusted to generate follow up calls for all the leads they enter.
B.Set up an automated workflow that generates a follow up call for each new lead, and assign the call to a queue. Instruct the telemarketers to make the calls in the queue.
C.Set up an automated workflow to generate an email informing you when a new lead is created so you can generate a follow up activity.
D.Create a view using advanced find to identify any new leads generated which do not have any activities associated with them. Generate follow up calls for these leads.
Answer: B
Related Exams:
70-672 Design & Providing MS Vol Licensing Solutions to Large Orgs
70-573 CSharp TS: Office SharePoint Server, Application Development (Available in 2010)
コメント 0